Cancellation Policy
Last updated: May 26, 2026
This Cancellation Policy ("Policy") sets out the conditions under which online payments, admission applications and other services offered by Bihar Public School ("the School") through its official website may be cancelled. By making a payment or submitting an application on this website, you ("the User") agree to this Policy.
1. Cancellation of Online Payments
- (a) Successful Transactions. Once an online payment has been successfully completed and the School's official receipt / acknowledgement has been generated, the transaction is treated as final and cannot be cancelled through the website by the payer. Any review of such a transaction will be governed by our Refund Policy.
- (b) Pending / In-Progress Transactions. Payments that have been initiated but not yet completed (i.e., still in "pending" or "processing" state at the payment gateway) will be automatically cancelled by the gateway in accordance with its standard timeout rules. No separate action is required from the payer.
- (c) Duplicate or Erroneous Payments. Cases of clear duplicate or erroneous payment will be treated as refund requests, not cancellation requests, and will be governed by the Refund Policy.
2. Cancellation of Admission / Registration Applications
- Applicants wishing to withdraw an admission or registration application that has already been submitted online must inform the School in writing to bpssiwan@gmail.com, quoting the reference / registration number issued at the time of submission, together with a brief reason for the withdrawal.
- The registration fee and admission fee paid at the time of application are non-refundable, irrespective of whether the application is later withdrawn by the applicant, rejected by the School, or simply not pursued by the applicant within the validity period.
- Withdrawal must be requested by the parent or legal guardian on record. Requests received from any other person will not be entertained.
3. Cancellation by the School
The School reserves the right, at its sole discretion, to cancel or refuse any online payment, admission application or service request without prior notice in the following situations:
- The transaction is flagged by the payment gateway, the issuing bank or the School's risk-management systems as suspicious, fraudulent or unauthorised.
- The information provided by the payer / applicant is incomplete, inaccurate, misleading or in violation of the School's admission policy or code of conduct.
- The student does not meet the eligibility criteria, age requirement or merit standard applicable to the class / course applied for.
- There is a regulatory, statutory, audit or court directive that prevents the School from accepting the payment or application.
In each such case, the amount paid (less payment-gateway charges, statutory levies and any non-refundable component) shall be refunded to the original source of payment within 7-14 working days of the cancellation decision.
4. How to Submit a Cancellation Request
- Send a written cancellation request from the email address registered against the transaction or admission record to bpssiwan@gmail.com.
- Include: the transaction ID / reference number / registration number, date of payment or application, the student's full name and class, and a clear reason for the cancellation.
- The Accounts / Admission department will acknowledge within 3 working days and communicate the final decision within 7 working days.
- The decision of the School Administration shall be final and binding.
5. Auto-Renewals & Recurring Payments
The School does not presently operate any auto-debit / standing-instruction / subscription billing model. Every fee payment is initiated manually by the payer for a specific demand raised by the School. There is therefore no recurring authorisation to cancel.
6. Right to Amend
The School reserves the right to update or amend this Policy at any time without prior notice. The version in force on the date of the payment / application shall apply. The current version is always available on this page.
7. Contact for Cancellation Queries
Bihar Public School
Pachaura, Mathia, Bihar 841227
Phone: +917462065370
Email: bpssiwan@gmail.com
Please also read our Refund Policy, Privacy Policy and Terms & Conditions.
